Our returns and exchange policy gives you an option to return or exchange items purchased on LNXLED for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
We have a No-Refunds Policy. We do not entertain return of products unless they are received as defected pieces. In such a case we would go ahead and replace the same damaged product.
If any product is received as defected you would need to click a snap of the same and mail it to us at sales@lnxled.com within 24 hours of receiving the product (more than 24 hours we would not consider the replacement)